Terms of Use

1. Who may use Charter

Charter is not open to the public. It may be used only by Charky Labs staff we authorise and by the people of our partners whom we or the partner invite. You sign in with your Character XYZ account, and you must keep its password private and tell us at once if you think someone else has used it. You are responsible for what is done with your account.

2. Acceptable use

• Use Charter only for the purpose it was given to you: administering the programme, or working as a partner.
• Do not try to reach data you were not given, probe or bypass security controls, or test vulnerabilities without our written permission. If you find one, tell security@character.xyz and do not exploit it.
• Do not copy, scrape, export in bulk or republish what Charter shows, including other partners' names, ranks and points on leaderboards, except as the programme intends.
• Do not submit information you have no right to share, including a client's contact details without their permission, or anything unlawful, misleading or harmful.
• Do not interfere with Charter's operation, overload it, or use automated means to access it without our written permission.

3. Confidentiality

What you see in Charter beyond your own information, including other partners, the programme's internal workings and anything about clients, is confidential to Charky Labs. Keep it confidential and use it only for the programme.

4. Staff tools

Authorised Charky Labs staff may view Charter as a particular partner sees it, read only, to support that partner and fix problems. Each such view is recorded in the partner's history. Staff cannot act, accept terms or submit anything in a partner's name.

5. Availability and changes

We work to keep Charter available and accurate but do not promise that it will be uninterrupted or free of errors. We may change, suspend or withdraw any part of it. Figures shown in Charter, such as points, ranks and progress, are for guidance; payment amounts are those in your statement under the Partner Programme Agreement.

6. Suspension

We may suspend or end your access to Charter if you breach these terms, if your partner's agreement ends, or if we need to protect Charter, our clients or other partners.

7. Liability

To the fullest extent the law allows, Charter is provided as it is, and we are not liable for any indirect or consequential loss, or for loss of profit, revenue or data, arising from your use of it. For partners, the limits in the Partner Programme Agreement apply.

8. Law and disputes

These terms are governed by the laws of India. A dispute about them is resolved as section 21 of the Partner Programme Agreement provides, as if you were the Partner; for anyone else, the courts at Coimbatore, Tamil Nadu, India have exclusive jurisdiction.

9. Changes to these terms

We may update these terms and will show the date of the current version here. This version is dated 5 October 2026.

10. Contact

Charky Labs Private Limited, 4 Thendral Nagar, Vilankurichi P.O., Coimbatore 641035, Tamil Nadu, India. Email hello@character.xyz. Phone +91 72005 80713.